Chick-fil-A Cicero & Clay

Chick-fil-A Cicero & Clay, NY contacted the Institute to conduct a Leadership Retreat for higher level management. This phase of work was followed by additional leadership training and development in which the Institute facilitated discussions with higher level management teams and individuals, and created customized culture development tools and metrics for the staff. Work is ongoing.

 Going from good to great is hard. Staying great is even harder. Matt and the Institute helped us to identify a set of tools that will enable us to be more systemic in living out our mission and values. In addition, the partnership helped me to grow my personal leadership in a way that is more sustainable for both my team and myself. 

Jimmer Szatkowski

Chick-fil-A Franchisee, Cicero & Clay, NY